Future Businesstech | RIM Services

RIM Services (ProAct+)

Our services in Remote Infrastructure Management range from distributed servers to helpdesk support. Future’s SLA ensures the total cost of ownership is reduced while an ITIL compliant service management ensures standardization and increased efficiency.

Offerings

Offering Description

Basic Infrastructure Availability Monitoring Services


  • 24X7 Monitoring of IT infrastructure and Applications
  • Selection and Deployment of Tools (onsite and offsite)
  • Definition of Performance thresholds for monitoring
  • Alert Notification of incidents and threshold violations
  • Dashboard views of the current status as well as for history
  • Availability Reports and Historical Pattern Analysis Reports

Remote Infrastructure Management (RIM) Services


  • Remote systems / Servers / Databases and Application Management
  • Server Monitoring for resources usage and optimization
  • Preventive Maintenance
  • Systems /Application Performance Monitoring and Management
  • Disk Management
  • Database Instances Management

Remote IT Service Desk


  • Voice/Email/Chat based support to users
  • Call – Coordination support
  • End User Support for Desktop/Laptop/Mobile computing devices

Managed Security Services


  • Security incident and Device Life-cycle Management
  • Security Log Management
  • Managed Vulnerability Assessment and Systematic Risk Analysis
  • Security Compliance Management

Please leave your contact details with us using the form below for more info on RIM Services products/services. Our representative from the right department will get in touch with you.

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Alternatively, for more info on our RIM Services products/services, you could call us directly on :
+91 80 26259000