Future Businesstech | Service Desk and FMS

Service Desk and FMS

These services are aimed at increasing productivity and process efficiency in round-the-clock end user support systems. The objective of this service is to manage enterprise infrastructures from an availability, manageability and performance perspective. These are delivered through help-desk via a single point of contact. Depending on customer requirements, our services are provided 24x7. From facility management to remote management support, Future is well experienced in providing high quality FMS.

Offerings

Offering Description

End-user Support for Desktop Environment

  • Installation /Configuration of Desktops / Client Applications /Trouble Shooting

Establishment of Central IT Service Desk

  • Call Life Cycle Management – Logging /Tracking/Resolution
  • Knowledge Base (FAQ) Management

IT Assets Management

  • Creation and Maintenance of IT Assets Database
  • Tracking IT Asset Movements
  • Tracking Hardware Annual Maintenance Contracts
  • Anti Virus Updates Deployment
  • Desktop Hardening
  • Laptop User Support

Software License Management

  • Microsoft and other licensed applications
  • Tracking AMCs of Software/ Business Applications

Please leave your contact details with us using the form below for more info on Service Desk and FMS products/services. Our representative from the right department will get in touch with you.

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Alternatively, for more info on our Service Desk and FMS products/services, you could call us directly on :
+91 80 26259000