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RIM Services (ProAct+)
SLA Driven
Remote Management
Our services in Remote Infrastructure Management range from distributed servers to helpdesk support. Future’s SLA ensures the total cost of ownership is reduced while an ITIL compliant service management ensures standardization and increased efficiency.
Basic Infrastructure Availability Monitoring Services
Remote Infrastructure Management (RIM) Services
Remote IT Service Desk
Managed Security Services
Basic Infrastructure Availability Monitoring Services
- 24X7 Monitoring of IT infrastructure and Applications
- Selection and Deployment of Tools (onsite and offsite)
- Definition of Performance thresholds for monitoring
- Alert Notification of incidents and threshold violations
- Dashboard views of the current status as well as for history
- Availability Reports and Historical Pattern Analysis Reports
Remote Infrastructure Management (RIM) Services
- Remote systems / Servers / Databases and Application Management
- Server Monitoring for resources usage and optimization
- Preventive Maintenance
- Systems /Application Performance Monitoring and Management
- Disk Management
- Database Instances Management
Remote IT Service Desk
- Voice/Email/Chat based support to users
- Call – Coordination support
- End User Support for Desktop/Laptop/Mobile computing devices
Managed Security Services
- Security incident and Device Life-cycle Management
- Security Log Management
- Managed Vulnerability Assessment and Systematic Risk Analysis
- Security Compliance Management
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