Service Desk & FMS

24/7 Proactive Support

across your IT environment

These services are aimed at increasing productivity and process efficiency in round-the-clock end user support systems. The objective of this service is to manage enterprise infrastructures from an availability, manageability and performance perspective. These are delivered through help-desk via a single point of contact. Depending on customer requirements, our services are provided 24×7. From facility management to remote management support, Future is well experienced in providing high quality FMS.

End-user Support for Desktop Environment

Establishment of Central IT Service Desk

IT Assets Management

Software License Management

End-user Support for Desktop Environment

  • Installation /Configuration of Desktops / Client Applications /Trouble Shooting

Establishment of Central IT Service Desk

  • Call Life Cycle Management – Logging /Tracking/Resolution
  • Knowledge Base (FAQ) Management

IT Assets Management

  • Creation and Maintenance of IT Assets Database
  • Tracking IT Asset Movements
  • Tracking Hardware Annual Maintenance Contracts
  • Anti Virus Updates Deployment
  • Desktop Hardening
  • Laptop User Support

Software License Management

  • Microsoft and other licensed applications
  • Tracking AMCs of Software/ Business Applications

Enquiry

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